Twin India give the products as per the specifications given in the order form by the customer. We fully reserve a right to deliver a similar or alternate product for reasons beyond our control and any such action shall not be deemed as bad-delivery

Once you check out and order is confirmed, then for any changes or cancellation of order you need to ring up the Customer Care telephone , and give out your Order ID and modify, your order. Our Customer Care representative is available from 10AM to 8PM. After 8PM no changes or cancellation can be made for the order to be delivered on the next day.

We will start processing your order once you place the order successfully with us. We will contact you for confirmation on the telephone number provided by you before dispatching the order. The order will be dispatched only after your confirmation.

In case we are not able to reach you over phone, in maximum three attempts on both the numbers provided by you , the order will stand cancel. once the order has been dispatched order Cancellation request will not be entertained.

If your order has been processed and delivered then the items won't be taken back or replaced unless the same is highlighted at the time of delivery to the delivery boy.

Due to daily price fluctuation in market, the final billing presented in the settlement might vary marginally from the one presented during order checkout.

We strongly urge the customers to count and check all the items before making the payment at the time of delivery and sign the delivery acceptance form. In case the order is not found as you ordered, you have the right to refuse its delivery. Cost of any such item will be deducted from your total order value.

Shipping charge will be free if order receive 250INR or above, and if order receive below 250INR, So shipping charge will be 20INR.

Orders received before 2 P.M. will be delivered same day. Those received after that will be delivered next day and our services is limited only in Dehradun.

Delivery time will be preferably (Mon to Sat): from 10A.M. to 2P.M., 3P.M to 7P.M

Orders received on Sunday and after 2 pm on Saturday will be delivered on Monday.

The Courts at Dehradun shall have exclusive jurisdiction in any proceedings arising out of this agreement.